Refund policy

Refund Policy

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Returns:
If you wish to return an item, we must be made aware via an email to info@hornsofodin.com within 14 days of receiving your item. Please ensure you state your order number, and the item you wish to return in the email. From the date of your email, you then have a further 14 days to send the item back to us, and for us to receive it.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. If the item returned is a Gift Set It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hornsofodin.com .

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
If you wish to exchange an item , send us an email at info@hornsofodin.com . This must be done within 30 days of receiving the item then send your item to:

Horns of Odin
Unit 2a
Greave House Terrace
Lepton
Huddersfield
HD8 0GB .

Any exchanged items must be returned in their original condition . 

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, you should mail your product to: 

Horns of Odin
Unit 2a
Greave House Terrace
Lepton
Huddersfield
HD8 0GB

You will be responsible for paying for your own shipping costs for returning your item (unless the item is faulty) . Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If your item is faulty and has been returned to us and inspected , a full refund will be issued on the order (this includes the shipping cost) . 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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